Contact Us

1. Order Status Tracking

To check the latest status of your shipment, please visit the professional global package tracking platform:

🔍 17TRACK

It supports over 2800 carriers worldwide (including China Post, DHL, YunExpress, etc.) with 99.9% tracking accuracy, allowing you to monitor your parcel’s real-time location and delivery progress conveniently.

2. Frequently Asked Questions (FAQ)

Many common questions (such as shipping policies, return procedures, and payment issues) are already answered in our FAQ Help Center. We recommend checking it first for quick solutions before contacting us.

3. Direct Contact

If you can’t find the answer in the FAQ, please submit your inquiry through the contact form on our website, or reach out via email:📧 Email: support@awanpaz.com

Important Notes:

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday)
  • Response Time: We aim to reply to most emails within 1 business day. If you haven’t received a response, please check your spam/junk folder, as our emails may be filtered there.
  • To ensure we handle your request promptly, please avoid sending multiple duplicate emails—this helps prevent delays in our response.
We appreciate your patience and understanding! Our team is committed to providing you with the best possible support and will get back to you as soon as we can.